Products
How should I wash the pillow?
To maintain the quality of your pillow, follow these care instructions:
- Reverse Covers: Before washing, reverse all covers to prevent damage to the Velcro.
- Washing: Opt for a gentle washing program or hand wash at a temperature of 86°F / 30°C.
- Drying: For a soft finish upon drying, either air-dry or hang the pillowcase. Avoid tumble drying to preserve the fabric and maintain the pillow's integrity.
- Ironing: Iron as needed for a polished look.
By following these guidelines, you can ensure the longevity and performance of your pillow.
Ensemble Coussin Seulement or Ensemble Coussin + Extension Longue, how do I choose?
We recommend using a pillow between your legs to help promote proper alignment of the hips and spine. This can help alleviate common pregnancy-related discomforts, including ligament strain and lower back or hip discomfort. If you don’t already have a long pillow for this purpose, we suggest opting for the "(Ensemble Coussin + Extension Longue)" included in the bundle.
This option allows you to experiment with different configurations and find what works best for you. If you already have a suitable "Extension Longue", the "Ensemble Coussin" version of the CozyRest Pillow provides ample support for both your bump and back.
How does the 30-days risk-free guarantee work?
We are confident that you will love the CozyRest Pillow, which is why we offer a 30-day risk-free trial. If, for any reason, you are not satisfied with your pillow, you can return it within 30 days of receiving your order, and we will refund the price of your pillow. Simply reach out to us at proremedic@gmail.com for further details and to arrange a return and refund.
At Pro Remedic, we place a high value on environmental preservation, and we want to highlight the significant impact returns can have on our planet. The costs associated with returns extend to the environment itself. By purchasing responsibly, you contribute to minimising the environmental footprint associated with returns. Please buy with consideration for the environment.
Shipping
Where is my confirmation email?
If you have placed an order and haven't received a confirmation email, please be sure to check your email's promotions folder. Occasionally, our emails may end up there. If you still cannot locate the confirmation email, kindly reach out to us at proremedic@gmail.com
We are here to assist you and will ensure you receive the necessary updates promptly.
How long does shipping take?
For detailed information on our shipping policy, please visit our Shipping Policy page.
What is the cost of shipping?
Great news! Today, shipping is free! Hurry up!
Can I track my order?
Absolutely! We typically ship orders within 1-3 business days after they are placed. Once your order ships, you will receive an email containing a tracking link or number. Please allow 24 hours for the link/number to activate. You can then track your order on our Order Tracking Page.
Please note that once your package leaves, the tracking links may not always update, but rest assured, your package is still on its way. Should you have any questions about your order, feel free to email us at proremedic@gmail.com. We're here to help!
Returns
Can I change or cancel my order?
Certainly! You can cancel or make changes to your order within 6 hours after placing the order. Please reach out to us with your name and order number at proremedic@gmail.com immediately.
However, after the initial 6-hour window, your order will have been processed, and unfortunately, we won't be able to make any changes or cancel it. Thank you for your understanding.
How does the refund policy work?
We offer a 30-day return or exchange policy for items in new condition. If you wish to return or exchange an item, please ensure it is within this timeframe from the date of delivery. It's important to note that original shipping charges are non-refundable.
For further assistance or to initiate a return, please contact us at proremedic@gmail.com. We're here to make sure you have a seamless experience.
My parcel arrived damaged, what now?
We apologize for any inconvenience. If your parcel arrived damaged or there was a mistake with your order, please contact us immediately at proremedic@gmail.com.
We are committed to resolving the issue promptly and ensuring that you receive the correct and undamaged items. Your satisfaction is our priority.